This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. INTRODUCTION

Welcome to Rusma Photocopy Center. By using our services, you accept these Terms and Conditions. We reserve the right to modify, update, or change these terms at any time without prior notice.

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2. CONDITIONS OF USE

A. YOUR ACCOUNT

You are responsible for maintaining the confidentiality of your account details and ensuring that all information provided is accurate, complete, and up to date.

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B. PRIVACY

Your personal information and submitted files will be treated confidentially in accordance with our Privacy Policy. Files submitted for printing may be temporarily stored for processing and quality verification and may be permanently deleted after order completion.

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C. CONTINUED AVAILABILITY OF SERVICES

We will do our best to ensure uninterrupted availability of our services; however, continuous operation cannot be guaranteed.

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D. LICENSE TO USE SERVICES

You confirm that you are at least 18 years of age or are using our services under proper supervision. You agree not to use our services for illegal, fraudulent, or unauthorized purposes.

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E. YOUR CONDUCT

You must not use our services for unlawful activity, fraudulent purposes, fake documentation, copyright infringement, or any activity prohibited by applicable law.

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F. TRADEMARKS AND COPYRIGHTS

All trademarks, logos, designs, website content, and other intellectual property related to Rusma Photocopy Center remain our exclusive property and are protected under applicable copyright and intellectual property laws.

Customers are solely responsible for the content they submit for printing, photocopying, scanning, designing, laminating, or any other service. By using our services, you confirm that you have the necessary rights, permissions, or authorization to reproduce such materials.

Rusma Photocopy Center shall not be held liable for any copyright infringement, trademark violation, piracy, defamation, illegal reproduction, or unauthorized use of protected materials submitted by customers. We reserve the right to refuse any order that may violate applicable laws, public policy, or intellectual property rights.

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G. DISCLAIMER

You acknowledge that you use our services at your own risk. All services and content are provided on an "as is" and "as available" basis without warranties of any kind.

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H. GOVERNING LAW

These Terms and Conditions shall be governed and interpreted in accordance with the laws of Nepal.

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I. RIGHT TO REJECT ORDERS

Rusma Photocopy Center reserves the right to reject, cancel, or refuse any order or service request at its sole discretion without providing any reason.

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J. ACCEPTABLE PRINT CONTENT

Our standard pricing applies only to normal printable documents containing text and standard-quality images. PDF files consisting primarily or entirely of scanned images, screenshots, photocopied pages, or high-ink image content may not be accepted under normal printing rates and may be subject to different pricing or rejection.

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K. AUTOMATED COMMUNICATION

Customers may receive automated emails, messages, or notifications regarding order confirmation, payment status, printing progress, delays, completion, and delivery or pickup details.

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L. TECHNICAL ISSUES AND DELAYS

While we strive to provide uninterrupted service, delays may occur due to technical issues including but not limited to printer malfunctions, website downtime, internet problems, software errors, power outages, incorrect order codes, or other unforeseen operational issues. Rusma Photocopy Center shall not be held responsible for delays caused by such circumstances.

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3. BUYER POLICY

All customers are expected to conduct themselves appropriately. Customers must not create accounts with false information, submit fraudulent orders, or misuse our services in any manner.

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4. FILE QUALITY AND PRINT ACCURACY

Customers are solely responsible for verifying the accuracy and quality of uploaded files before placing an order, including spelling, formatting, page size, margins, orientation, image quality, and number of copies.

Printed colors may vary slightly from what is displayed on screens due to differences in monitors, printers, ink, and paper.

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5. PAYMENT AND REFUND POLICY

Payment may be required in advance before processing orders. Refunds will not be provided for customer-submitted errors, including incorrect files, formatting mistakes, spelling errors, or wrong order selections.

Orders may not be canceled once printing or processing has started.

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6. PICKUP AND DELIVERY

Estimated completion and delivery times are approximate and not guaranteed. Customers are advised to verify their orders at the time of pickup or delivery.

Unclaimed orders may be discarded after a reasonable storage period.

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7. PROHIBITED CONTENT

Customers are prohibited from submitting materials that are illegal, defamatory, obscene, fraudulent, hateful, threatening, or otherwise prohibited by law, including fake government documents, forged certificates, or materials violating intellectual property rights.

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8. LIMITATION OF LIABILITY

Rusma Photocopy Center's liability for any claim related to our services shall be limited to the amount paid for the specific order in question.

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9. PRICING

Prices for services may change without prior notice. Special printing requirements, including high-ink coverage, image-heavy documents, special paper, binding, laminating, or large-format printing, may incur additional charges.

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10. FORCE MAJEURE

Rusma Photocopy Center shall not be held responsible for any failure or delay caused by events beyond our reasonable control, including natural disasters, strikes, internet outages, government restrictions, power failures, or other unforeseen circumstances.

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11. ORDER VERIFICATION

Customers are responsible for reviewing all uploaded files, print settings, and order details before confirming their order.

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